Paying the Trek / Adventure Activity

The purchase of any travel services offered by Serenity Tours constitutes a contractual arrangement between Serenity Tours (‘First Party’) and Client (here-in-after referred to as ‘You’) (Second Party). Both Parties are hereinafter referred to as (‘Parties’). Booking of services with Serenity Tours represents your unconditional acceptance of the terms & conditions set out herein. These terms and conditions shall be binding on you and all the travel companions booked by you.

Trekking, Peak climbing and mountaineering in the Himalayan region carry an inherent risk to the life and property of both Parties. The weather changes in minutes causing injury and death, which is beyond Serenity Tours control. Serenity Tours does its best to reduce all types of risks, discomfort, and hazard to the best of its ability (within financial constraints), yet there are chances of accidents, mishaps and deficiency in service. Ergo, you must agree with these terms and conditions. Please ensure that you read carefully and understand these terms before confirming your booking.

Promotions

Pictures used on the website and collateral are meant for marketing purposes. These do not imply the inclusion of the visual content to be a part of your vacation or any guarantee that you will experience, encounter or view whatever is depicted through the pictures.

Fitness Responsibility

Serenity Tours offers trip(s) and trek(s) that require varying levels of fitness. The level of difficulty can be based on the extent of physical stress, the terrain, weather and/or climate. The degree of difficulty for some trips can be physically demanding. To enable you to choose appropriately and prepare accordingly, carefully review the level of difficulty of each trip before booking the same.

Serenity Tours is not a medical expert(s) and it is your responsibility to obtain medical advice, and the latest health requirements including inoculations and vaccines before you join a trip. Serenity Tours takes no responsibility for your inability to cope with the level of difficulty on a trip. While most treks do not require specific preparation, a reasonable level of fitness adds to your experience. The onus of being fit, healthy and in shape before getting on the trip rests with you. You are solely responsible for ensuring that you are ready for the trip in every way, including physical and mental conditioning. You are also expected to carry the right clothing and equipment. While there is no age limitation on any of Serenity Tours trips, any disability, pregnancy, mental or physical or any other medical condition that may affect your fitness to complete the trek must be revealed at the time of booking the trip to Serenity Tours. You also undertake that you and Your travel companions, for whom You have signed up, do not suffer from any condition or disability that could create a hazard to your well-being or others on a trip.

Failure to share this information with Serenity Tours can result in immediate termination of your trip at any stage of the trip with a full cancellation penalty. Serenity Tours reserves the right to decline, accept, and/or remove from a trip any participant, at his or her sole expense, whose condition could create a hazard to any other member of the trip, including themselves.

Program Dates

You are solely responsible for verifying the correct dates mentioned on the travel documents.

Documents

All necessary documents should be presented in advance. Serenity Tours is not accountable in case of any trip formality not being completed in time before the trip departs or the absence of essential papers and documents.

Itinerary

Your safety and enjoyment are Serenity Tours prime concerns. Serenity Tours, therefore, carries out its responsibility honestly & sincerely to ensure that your trip is trouble-free as desired.

In pursuance of this responsibility, Serenity Tours reserves the right to modify or cancel the trip or part of the trip under circumstances, including but not limited to, Acts of God, road blockage, political unrest, cancellation of flight, delayed arrival, sickness, accidents, events beyond Serenity Tours control etc. Any extra cost arising from such circumstances shall be borne by you on the spot. Wherever possible Serenity Tours shall intimate you of such changes in advance or while on the trip.

Refund

No refund (Partial or otherwise) will be made if you voluntarily leave or drop out of a trip for any reason after the trip has begun. No refunds will be made for any accommodation, transportation, sightseeing, meals or services not utilised.

Refunds are not possible for any missed or unused services including voluntary/involuntary termination of the tour on account of sickness, death of a family member, late arrival on the tour etc.

Serenity Tours is also not liable to pay any compensation for any loss arising as a consequence of trip curtailment, alteration, extension or cancellation due to any reasons. However, you expressly agree that, in any event, the maximum liability of Serenity Tours will be limited to the trip cost paid to Serenity Tours.

Communication

All communication will be done through the email ID submitted by the candidate in the registration form. Serenity Tours is not responsible for loss or delay of communication due to incorrect email ID submitted by the candidates.

In case of a change in email ID, Serenity Tours should be informed in writing at info@serenitytours.com at the earliest. Luggage Responsibility Baggage and personal effects are at your risk throughout the trip. You are solely responsible for your personal belongings while on the trip. Serenity Tours is not responsible for the loss of baggage, goods, air tickets, passport, cash, traveller’s cheques, or any other travel document or item owned by you while on tour, whatever the cause.

On-Trip Behaviour:

You are required to behave in a manner that is acceptable and conducive to group travel. Serenity Tours reserves the right to terminate your trip (if you are found to be causing distress/annoyance to co-travellers, or endanger/damage the property of any supplier or other travelling companions), without assigning any reason whatsoever. No refund for unused services is possible in such cases.

You also agree to abide by the authority of the group leader designated by Serenity Tours. The decision of the tour leader is binding on all participants on matters that affect the safety or well-being of any person participating in the trip. Behaviour that causes danger, distress or annoyance to others, or interferes with the mobility of the group can result in the group leader terminating your participation in the trip, with no right to refund for missed or unused services.

Amenities

Serenity Tours makes every effort to ensure the comfort of our guests, but Serenity Tours requests your understanding that the amenities in the Himalayan region may not be the same as the ones you are accustomed to, at home. Weather is another factor that will have a direct impact on your journey. Hence, you are requested to have patience, and enthusiasm and be prepared for compromises before you choose to undertake this journey.

Extra Expenses

Inclusions for each trip are different and the accommodation, meals, arrival or departure transfers, guides, entrance fees, equipment and baggage handling, if included, are as specified in the itinerary.

Unless otherwise stated, insurance, international and domestic airfares, cost of obtaining passports and visas, airport departure taxes, excess baggage charges, gratuities to guides, drivers and camping staff, meals other than those specified in the itinerary, beverages, personal expenses such as laundry, phone calls and optional tour prices are extra.

Awareness

You accept that the very nature of active, adventure travel requires a degree of personal risk. You are likely to visit places where political, cultural and geographical attributes present certain risks, dangers and physical challenges. By booking a tour with Serenity Tours, You accept that you are aware of the personal risks, dangers and challenges attendant upon such travel and that you assume the risks involved. You hereby assume all such risk and release Serenity Tours from all claims and causes of action arising from such damages or injuries or death resulting from these inherent risks. It is your responsibility to familiarise yourself with customs, weather conditions, physical challenges and laws in effect as well as your local embassy contacts in each destination.

In Case of Emergency

If you fall ill or suffer an accident during the trip, all hospital expenses, doctor fees, repatriation expenses, evacuation from the road or mountain, and any other charges incurred as a direct or indirect result of Your illness/accident are your responsibility.

Third Party

You are requested to understand that to run such a monolith operation, Serenity Tours hires the services of Third Parties who are professionals in their field. You hereby undertake to absolve Serenity Tours from any liabilities, vicarious or otherwise arising from a deficiency in service of these third parties. Serenity Tours will not be responsible for any harm, loss or damage to your luggage, belongings or self when carried by porters, ponies or vehicles, during the trip, your arrival and departure or your stay at the hotel/guest house.

Photography Rights

Serenity Tours reserves the right to take photographs of you during any trip and can use photos shared by you through email, Whatsapp, or any website link for promotional purposes. By booking or participating in a trip with us, you automatically grant us a royalty-free, perpetual, worldwide and irrevocable licence for using your images in photographs and videos that may be used for promotional material, website, social media, collateral and any other marketing and publicity materials. Serenity Tours does not require your prior consent and does not need to compensate you for such use of Your photographs or videos. However, Serenity Tours does cater to media professionals. Should you have any reservations about your images not being used, please inform Serenity Tours at the time of booking your trip.

Optional Activities

Optional activities do not form part of the trip or this contract. You agree that any assistance provided by Serenity Tours, their partners or representatives does not render Serenity Tours liable for them in any way. Your contract for such activities will directly be with the activity provider and you hereby release Serenity Tours from all claims and causes of action arising as a result of your participation in these.

Serenity Tours is a travel organiser only. We do not control or operate any airline, hotel, restaurant, tourist attraction, transport, or any other facility or service mentioned in our itineraries. Serenity Tours has taken every reasonable step to ensure that the trip preparation meets the required standard. It has carefully selected its service providers and ensured that service descriptions are accurate. However, Serenity Tours only selects and inspects them and has no control over their management and running, Serenity Tours cannot be held liable for injury, damage, loss, accident, delay or irregularity which may arise (directly or indirectly) through acts or deficiencies of suppliers engaged in delivering a specific service. Terms and conditions of suppliers when applicable are expressly indicated when they are.

This is the official website of Serenity Tours and by visiting and browsing it; you are legally accepting and complying with the company’s Terms and Conditions which, along with the privacy policy, administer your relationship with the company and the website.

Terms of use of the website:

The web pages/content of the website can change at any time without prior notice and is only to supply general information to you. We or any third party do not offer any kind of warranty or guarantee regarding the content’s accuracy, information, timeliness and performance of this website for any definite reason or purpose. If you find any information or materials inaccurate to your knowledge, we explicitly eliminate such acknowledgement as per the Law. We are not accountable for your usage of the website’s information and materials. It shall be at your own risk and responsibility to acquire and accept any information, product and services provided by us to meet your specifications.

We are the owner of the website and have been authorised the licence of the same. Therefore, if any duplication of the layout, design, style, graphics, appearance and other licensed content is made, we are permitted to take legal action against the offender. Copyright law applies and shall be exercised.

We shall pursue all available legal actions criminal and/or civil against unauthorised use of the website that can cause damage to the company.

You shall not link our website to your own or some other web page without acquiring the written consent from us. For providing more information, we might add informative links to other websites. This shall not be considered an endorsement of the other website and we are not responsible for any content or material provided by them.

We have sincerely acknowledged all the trademarks mentioned in the website which are not owned by us. Having mentioned the above, any dispute raised by you which is offending, our website or company is subject to Indian Laws and Regulations.